Returns

RETURNS, REFUNDS, CANCELLATIONS AND EXCHANGES

SECTION 1 – RETURN POLICY

Only products that are damaged or defective upon delivery may be returned to Company for a refund or exchange. WOYOYO is committed to an exceptional level of design and craftsmanship. All merchandise is inspected for quality prior to shipment; If you find a product to be defective, please email woyoyo.wyy@gmail.com immediately—include your order number, 2-3 images and a description of the damage.

Only products purchased through the Website may be returned to Company in accordance with this return policy. Company products purchased through any other outlet are subject to the return policies applicable to such outlets.

SECTION 2 – RETURN PROCESS

The customer can return an item for a duration of 7 working days after receiving the parcel. Once the returned parcel reaches the warehouse, it will be thoroughly inspected by our quality control experts to determine whether an item is faulty or whether it is fair wear and tear. After inspection, if it turns out that a product claimed to be damaged or defective was in fact damaged or defective when it was first delivered to you, you will receive a confirmation e-mail and money will be refunded to you (including shipping cost) in 10 working days after receipt of the parcel, except holiday season, during which return processing may take more time than expected. Refunds will only be issued in the same form that was used for payment.

All return conditions apply to exchanges as well.

You can exchange the damaged or defective item for the same model. Please contact us at woyoyo.wyy@gmail.com to request an exchange for the damaged item. When we receive your return, we will send the replacement to you. 

If a returned product was purchased with a Gift Card, and a refund is approved, the recipient of the Gift Card will receive a new email with a new Gift Card code for the value of the updated balance, including any applicable refund amount. If a returned product was purchased with a promotional voucher, and a refund is approved, the purchaser will be mailed a new voucher with the same expiration date as the original voucher, assuming not expired.

PLEASE NOTE:

No refunds will be issued for an item returned in a used condition or without the original tags, pouches and boxes.

Company is not responsible in the event that returned packages are lost, stolen, or mishandled.The parcel is your responsibility until it reaches us. For your own protection, we recommend to send the parcel using a delivery service that insures you for the value of the products.

Company reserves the right to refuse to refund or exchange any product that does not meet the above requirements.

SECTION 3 – ORDER CANCELLATION

You can cancel your order within 24 hours by writing to us at woyoyo.wyy@gmail.com

**WOYOYO reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.